Tel: 01452 528776

Delivery & Returns

Returns & Refunds

Online Returns and Refunds

You’ll get a full refund within 14 days.*

UK based call centre in Gloucester.

We can collect your product from you at your request.

Things You Should Know

*We allow you to unpack and inspect your product as if it were a showroom item. However, should you install or use the item (EG Removing transit bolts from a washing machine, or putting water into an iron) or damage or devalue the item in any way, we will only make a partial refund. All products should be returned in full, complete with packaging, and with any complimentary gifts included. Your refund will be processed within 14 days of collection or return to the store. We reserve the right to inspect your item before the refund takes place.

Other Services

Should you choose to cancel any additional services (EG Removal of your old appliance, or installation) we will not refund that service once it has been successfully completed. Once a service has been performed, you have waved your right to cancel it.


To cancel your order please use this E-mail address:

Please also see our full terms and conditions for our full refunds policy.

Delivery and Returns

Gillman's deliver to selected UK locations within a 50 mile radius of GL1 2SG, Gloucester. Where a customer resides outside of this postcode radius we recommend contacting the store on 01452 528776 or to discuss the delivery options. Prices for all goods do not include delivery unless otherwise stated. All prices quoted include UK VAT at 20% where applicable. We reserve the right to refuse orders. Any return carriage charges will be at the customers cost in the first instance. On inspection, should a product be found to be faulty, then the return carriage costs will be reimbursed. We will gladly exchange products for "non-fault" reasons, but you will be liable for all subsequent carriage charges. All payments must be in UK Sterling.

Delivery Timescales

Gillman's will deliver all purchased goods within a window of 7 days. Gillman's will contact all customers immediately after a sale has been made to confirm the delivery details.

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